How can we help?
Everything from setting up an account to getting your money back if a transfer goes wrong.
Getting Started
Create an account, verify it once, and keep your details current so your next transfer is never held up.
Read moreNavigating your account
A map of the dashboard: where your quotes, transfers, saved recipients and payment methods each live.
Read moreIdentity Verification
What KYC is, how we check it, and why a transfer cannot move without it.
Read moreMoney Transfer Tips
How to pay us, how your recipient gets paid, and a few habits that keep more of your money in the transfer.
Read moreUpdating transfer details
What can be changed after you pay, when a change is free, and when the answer is cancel and resend.
Read moreIs my money safe
What happens to your money, how we protect your data, and what we would never ask you to do.
Read moreCommon Challenges
What to do when a payment will not go through, a transfer is slow, or your recipient cannot collect.
Read moreCancellations and Refunds
When a transfer can be cancelled, how long a refund takes, and what happens if you change your mind.
Read moreFraud Prevention
How to protect yourself, how to recognise an attempt to target you, and what to do if it has already happened.
Read more