Navigating your account
A map of the dashboard: where your quotes, transfers, saved recipients and payment methods each live.
The dashboard is built around four things: sending money, tracking what you have already sent, reusing the people you send to, and the bank accounts you pay from. Everything else sits underneath those.
Home
Home opens the transfer quote with the currency and amount you used last time, so a repeat transfer to the same person takes one edit and one click. Your in-progress transfers are listed at the top of this page with their current status.
Transfers
Every transfer you have ever made, newest first. Each row shows the recipient, the amount, and where it has got to. Selecting a transfer opens the full record: the quote you accepted, the rate locked at that moment, the fee charged, and the payout reference your recipient needed at the counter.
Status explained
- Quote ready - a rate is priced and waiting for you to accept it. Quotes expire, so accept one you want to keep.
- Awaiting payment - you have accepted the quote and we are waiting for the funds to land.
- Processing - we have the funds and the transfer is moving through our checks.
- Ready for collection - the payout partner has the money. Your recipient can collect it now.
- Collected - the recipient took the cash at a branch.
- Refunded - we returned the funds to the payment method you paid with.
Recipients
Everyone you have sent to, with the payout method, the branch or city, and the amount you sent last time. Add someone here once and their details pre-fill the next quote. You can edit a recipient, but their name and mobile number are what the payout partner checks at the counter, so changing them by accident will stop the collection.
Payment methods
The bank accounts you pay from. Manage them under Account, then Payment methods. We accept bank transfer from a UK account in your own name.
Profile and security
Your personal details, your documents, and your password live here. This is also where you turn on two-factor authentication, review which devices are signed in, and sign out of everything at once. See Is my money safe for what we recommend you turn on.
Help, from inside the dashboard
Support opens from the header on every screen, and the status of a live transfer is always shown on the transfer itself - you do not need to look anywhere else to find out where your money is. If a transfer is held, the reason and exactly what we need from you are shown on the transfer record rather than buried in an email.